Shipping Policy

Last updated: 13.01.2026

Thank you for shopping with TOKI. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://tokitranslator.com.

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1. Shipping Destinations

TOKI offers shipping to customers worldwide, subject to availability at checkout.

If your country or region is not available during checkout, please contact us at info@tokitranslator.com for assistance.

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2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information where available.

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3. Estimated Delivery Times

Delivery times vary depending on your location, shipping method, and carrier availability.

Estimated Delivery Timeframes (Approximate):

Please note:

• Delivery times are estimates only, not guarantees;
• Delays may occur due to customs clearance, carrier issues, weather conditions, or high-demand periods.

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4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination
• Shipping method
• Order weight and value

All applicable shipping charges will be clearly displayed before you complete your purchase.

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5. Order Tracking

Once your order has shipped, you will receive tracking details via email.

Tracking availability may vary depending on the carrier and destination.
If you do not receive tracking information, please check your spam folder or contact us.

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6. Customs, Duties, and Taxes (International Orders)

For international orders, customs duties, import taxes, VAT, or other fees may be charged by local authorities.

These charges:

• Are not included in the product price or shipping fee (unless explicitly stated);
• Are the responsibility of the customer.

We recommend checking with your local customs office for details before placing an order.

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7. Shipping Delays

While we strive to deliver orders promptly, TOKI is not responsible for delays caused by:

• Customs processing
• Carrier disruptions
• Weather conditions
• Public holidays
• Force majeure events

If your shipment is significantly delayed, please contact us and we will assist where possible.

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8. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact info@tokitranslator.com as soon as possible and include:

• Your order number
• Photos of the damaged package or product (if applicable)

We will work with the carrier to investigate and determine an appropriate resolution, which may include a replacement or refund in accordance with our policies.

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9. Address Accuracy

Please ensure that your shipping address is accurate and complete at checkout.

TOKI is not responsible for:

• Delays
• Lost shipments
• Failed deliveries
  resulting from incorrect or incomplete address information provided by the customer.

If you notice an error after placing an order, contact us immediately.

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10. Returns and Refunds

For information about returns, refunds, and exchanges, please refer to our:

Return & Refund Policy

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11. Contact Information

If you have any questions about shipping, please contact us at:

📧  info@tokitranslator.com