Privacy Policy
Last updated: 13.01.2026
At TOKI (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://tokitranslator.com, use our mobile application(s), or purchase and use our products and services, including AI-powered translation headphones (collectively, the “Services”).
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and customer support communications
b. Payment Information
Payments are processed securely by third-party payment providers.
TOKI does not store full payment card details.
c. Website & Device Information
When you visit our website or use our Services, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and interaction data
- Referring URLs
- Cookies and similar technologies
d. Mobile App Usage Data
If you use our mobile application, we may collect:
- Device model and OS version
- App version
- General usage data and diagnostics
e. Voice and Audio Processing
Certain features of our products and mobile application involve real-time processing of voice or audio data to provide translation functionality.
TOKI does not intentionally store voice recordings unless explicitly stated or required for troubleshooting, quality improvement, or legal compliance, as described in this Privacy Policy.
2. How We Use Your Information
We use personal information to:
- Process orders, payments, and deliveries
- Provide and operate our products and Services
- Enable translation and app functionality
- Respond to customer support requests
- Improve our products, website, and applications
- Send service-related communications
- Send marketing communications only where permitted and with your consent
- Comply with legal obligations and enforce our terms
3. Legal Basis for Processing (EU & UK)
For users in the European Union or United Kingdom, we process personal data based on:
- Performance of a contract
- Legitimate business interests
- Legal obligations
- Your consent, where required
4. How We Share Your Information
We may share personal information with:
- Service providers (payment processors, fulfillment partners, cloud hosting, analytics, customer support)
- Business partners where necessary to provide the Services
- Legal authorities, if required by law
- Successors in the event of a merger, acquisition, or asset sale
All third parties are required to protect your information and use it only for authorized purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve our website
- Analyze usage
- Remember user preferences
You can manage cookies through your browser or device settings. Disabling cookies may affect site functionality.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal information.
However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services
- Fulfill legal and contractual obligations
- Resolve disputes
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent
- Request data portability
You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.
To exercise your rights, contact support@tokitranslator.com.
9. International Data Transfers
Your information may be processed and stored in countries other than your own.
Where required, we use appropriate safeguards to protect international data transfers in accordance with applicable laws.
10. Children’s Privacy
Our Services are not intended for children under the age of 13 (or 16 where required by local law).
We do not knowingly collect personal information from children.
11. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact Information
If you have any questions about this Privacy Policy or your personal data, contact us at:
